BPA Unique Offering

We believe that there are compelling reasons for you to partner with BPA as follows:

  • Superior Customer Service – We achieve a high level of service for your plan members through constant measuring, reporting, and improvement of the service items that are important to you.
  • Technology – We believe in developing the technology base to support your Benefit Plans, for plan members and you.
  • Accountable – As your service agent, we are accountable to you for all aspects of our services to help you fulfill your duties and responsibilities.
  • Depth of Resources and Skills – Whether it be Administration, Consulting, Technology Support, or any of our other services developed for you, we have incredible depth of people, skills and resources to meet your needs, even as you grow!
  • Flexibility - Our services are designed and structured to fit your needs. All organizations are different and our services recognize that.

Our Services

  • Administrative
  • Consulting
  • Claims
  • Information Technology
  • Other


Our Third Party Administration Services for employee benefits, pension and other plans include but are not limited to the following:

For Employee BPA Benefits

  • Employee eligibility and enrollment
  • Acceptance and reconciliation of premiums and contributions including billing services
  • Billing and contribution reporting
  • Full financial accounting services
  • Contact centre for members and administrators including multi-lingual services
  • Claims payment services (see separate section)
  • Delinquency controls
  • Web portals and plan communication material

For Pension Plans

  • Collection and recording of contributions 
  • Pension calculations and benefit processing 
  • Member recordkeeping 
  • Government filings 
  • Member statements
  • Contact centre
  • Web portals and plan communication material
  • Payment authorizations
  • Preparation of financial statements
  • Preparation of tax slips as needed
  • Preparation of actuarial valuation extracts

For Other Plans

BPA Benefits is able to provide administrative services for plans other than traditional pension and benefits plans. We cater our service to meet particular plan and client needs.

For sales inquiries, please contact either Ontario and Western Canada or Atlantic Canada.



BPA Benefits approach to consulting is simple. It starts with understanding the client’s needs and objectives, then applying our expertise and experience to provide objective advice.

BPA Benefits professionals are there to provide consulting advice to our clients. Some of the services we provide are as follows:

  • Advice on plan design 
  • Competitive analysis
  • Financial analysis
  • New product development
  • Development of governance policies
  • Development and facilitation of member communications
  • Advice on plan administration and systems
  • Coordination of board and trustee meetings
  • Board member education


Our experienced claims administrators ensure that plan members receive their proper entitlement under the employee benefit plan, in a timely fashion.

At BPA, we take claims adjudication seriously and have strict processes in place including measures to protect our clients from fraud.

The following are some of the features of our claims processing services:

  • Access to preferred provider networks to control costs
  • Drug card management

Information Technology

BPA i-connect is committed to providing leading-edge technological capabilities to clients and their plan members.

Services offered: 

Full suite of website and related support services

  • Website production and content management
  • Social media management and website integration
  • Website graphic content creation
  • Content management systems
  • Portal and application creation and management

Technology infrastructure team

  • IT hardware infrastructure consulting 
  • Hardware upgrade and implementation services
  • Telephone system installation and management
  • IT office/Network support for client offices

Software development and implementation

  • Customized software programming services 
  • Software maintenance, support and upgrade services
  • Security design and support
  • Solutions designed for you 

Data management solutions

  • Architectural solutions 
  • Database search technology
  • Contact data management
  • Policy and procedure support
  • Systems integration
  • Lifecycle needs analysis
  • Data mining
  • Cloud and data warehousing services
  • Security Management 

For sales inquiries, please contact either Ontario and Western Canada or Atlantic Canada.



Services found at BPA:

Facility and events management

  • On-site client facilities management
    • Dental Office management
    • Training Fund administration
    • Union Office support
  • Property management services
    • Condominium corporation management services 
  • Event management services
    • Golf tournament promotion and registration
    • Social event registration software platform for any event you need to organize
    • Entertainment management

Financial services

  • Payroll outsourcing services
  • Human resource outsourcing
  • Candidate searches
  • Complete financial accounting with proper internal controls
  • Financial consulting
  • Group retirement counselling

Facility and events management

  • Professional publishing services
    • Book publishing
    • Pamphlet production
    • Media graphics
    • Materials distribution
    • Canada Post integrated forms production and mailing
    • Photocopy and print management

For sales inquiries, please contact either Ontario and Western Canada or Atlantic Canada.